Return, Refund, and Exchange Policy

Thank you for supporting our handcrafted creations. We strive to provide you with unique, high-quality items that you'll cherish. However, we understand that sometimes returns or exchanges are necessary. Please review our policy below:

1. Eligibility for Returns and Exchanges:

 * Damaged or Defective Items: We take great care in packaging our items. If your handcrafted item arrives damaged or defective, please contact us within 7 days of receiving your order by completing Contact Form.

 * Incorrect Item Received: If you receive an item different from what you ordered, please contact us within 7 days of receiving your order by completing the Contact Form.

 * Change of Mind (Exchanges Only): Due to the handcrafted nature of our items, we generally do not accept returns for a change of mind. However, we may consider exchanges for items of equal or lesser value within 14 days of receiving your order, subject to the conditions outlined below.

2. Conditions for Returns and Exchanges: A completed contact form must be filled out and reviewed by Touched by an Angel before any refund or exchange will be processed for the return.  The item must be returned in its original, unused, and undamaged condition, including all original packaging. Customized or personalized items are generally not eligible for returns or exchanges unless they arrive damaged or defective. You are responsible for the return shipping costs, except in cases where the item is damaged, defective, or incorrect. For exchanges, the replacement item will be shipped once the original item is received and inspected. For refunds of damaged or defective items, the refund will be processed once the original item is received and inspected.

3. Return/Exchange Process: Contact Us: Please contact us via the  Return, Refunds, Exchange Form within the specified timeframe (7 or 14 days) to initiate a return or exchange. Provide your order number, a description of the issue, and, if applicable, photographic evidence. Authorization: We will review your request and provide you with a return/exchange authorization and instructions. Packaging and Shipping: Carefully package the item in its original packaging (if possible) and ship it to the address provided in the authorization email. Please use a trackable shipping method and retain the tracking information. Inspection and Processing: Upon receiving the returned item, we will inspect it to ensure it meets the conditions outlined above.

Refund/Exchange: For approved refunds (damaged/defective/incorrect items), we will process the refund to your original payment method within [Number] business days. For approved exchanges, we will ship the replacement item within 7-14 business days.

4. Refunds:  Refunds will be issued for the original purchase price of the item, excluding any original shipping costs (unless the item was damaged, defective, or incorrect). Refunds will be processed to the original payment method.

5. Non-Returnable Items: 
 * Customized or personalized items (unless damaged or defective).

 * Items damaged due to misuse or negligence.                                                                                                                                                                 * Items returned without prior authorization.

6. Contact Information:
For any questions or concerns regarding our return, refund, and exchange policy, please contact us through the contact form.


Thank you for your continued support we appreciate your understanding and cooperation. This policy is subject to change without notice.